Meet Our Staff
Finance
Bob Whay
Business Manager
Jeff Boyd
Business Manager
Sales
Veronica Tran
Client Advisor
Brandon Giganti
Client Advisor
Rami Ramadan
Client Advisor
Dave Ware
Client Advisor
Dawn Discenza
Client Advisor
Tarik Graham
Client Advisor
David Schaedler
Client Advisor
Dzevad Hamzic
Client Advisor
Zachary Boersig
Client advisor
Josh Dworman
Client Advisor
Management
Linzie Foster Sr
Sales Manager
Craig Suntrup
Owner
Brent Straub
General Sales Manager
Kyle Ray
Lease End Specialist / Acquisition Manager - Used
Elizabeth Suntrup
Marketing
Service
Jeff Daniels
Service Advisor
Mindy Linn
Service Advisor
Bryan Hiles
Service Manager
Rick Thayer
Service Advisor
Chris Bohr
Service Advisor
Administration
Zack Forister
BMW Genius
Brandon Rea
Social Media
Bob Whay
Business Manager
Jul 23, 2021
Thanks you guys for outstanding and friendly service....
Thanks you guys for outstanding and friendly service. Josh thank you for making the process of finding the right BMW an easy experience. Thanks again
Jul 22, 2021
I would like to thank Veronica Tran for being a...
I would like to thank Veronica Tran for being a hardworking salesperson and for finding me a car I love. She has a ton of energy and was excellent on all follow up details. I would also like to mention Zach Forister for his help. BMW West St. Louis was a great experience and I strongly recommend anyone considering buying a BMW to stop by and visit Craig and his team.
Jul 22, 2021
I am a bottom-line person and Brandon was direct and...
I am a bottom-line person and Brandon was direct and efficient in providing me the information I needed to make the decision to buy my new BMW. His follow-through on all aspects of this transaction impressed me. Also, Zach Forister was amazing in my walk-through on how to operate my new car. VERY VERY pleased!
Jul 21, 2021
Very nice and very helpful. Very kind staff! I went in...
Very nice and very helpful. Very kind staff! I went in knowing what I want and all the staff worked hard to get me in my dream car! Great experience!
Jul 19, 2021
Veronica is the best. Everything went smooth and fast....
Veronica is the best. Everything went smooth and fast. Best experience I ever had buying a car. Recommending everyone go see her. Excellent job Veronica!! Thank You!!
Veronica Tran
Client Advisor
Jul 24, 2021
I had an awesome experience with Veronica Tran. She was...
I had an awesome experience with Veronica Tran. She was amazing. I highly recommend her if you’re needing a car, look her up. Thanks
Jul 22, 2021
I would like to thank Veronica Tran for being a...
I would like to thank Veronica Tran for being a hardworking salesperson and for finding me a car I love. She has a ton of energy and was excellent on all follow up details. I would also like to mention Zach Forister for his help. BMW West St. Louis was a great experience and I strongly recommend anyone considering buying a BMW to stop by and visit Craig and his team.
Jul 21, 2021
I had a wonderful experience purchasing a new vehicle....
I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Verônica was very thorough and knowledgeable. She was able to find me a vehicle that suited my needs. Thanks Veronica u are the best !!
Jul 19, 2021
Veronica is the best. Everything went smooth and fast....
Veronica is the best. Everything went smooth and fast. Best experience I ever had buying a car. Recommending everyone go see her. Excellent job Veronica!! Thank You!!
Jul 16, 2021
Veronica was such a joy to work with. She was super...
Veronica was such a joy to work with. She was super responsive and provided a great buying experience. The whole process went very smooth thanks to her. I'll be referring my friends and family to her because of her great customer service.
Linzie Foster Sr
Sales Manager
Jul 21, 2021
Very nice and very helpful. Very kind staff! I went in...
Very nice and very helpful. Very kind staff! I went in knowing what I want and all the staff worked hard to get me in my dream car! Great experience!
Jul 15, 2021
Great buying experience! Brandon Giganti was great to...
Great buying experience! Brandon Giganti was great to work with Very knowledgeable and easy to work with !! I know where I will buy my next vehicle! West County BMW!!
Jul 03, 2021
Top notch service. My car purchase had some complexity...
Top notch service. My car purchase had some complexity and they really helped me get it accomplished!
Jul 02, 2021
Purchased many cars through this dealer. The team now is...
Purchased many cars through this dealer. The team now is by far the best. Brandon for sales is always on point. Jeff is service is great as well.
Jun 29, 2021
Thank you Veronica for all your help! And Lindsey and...
Thank you Veronica for all your help! And Lindsey and Zach and etc for all the patience with me. So glad I went to you guys for my car buying need!
Brandon Giganti
Client Advisor
Jul 22, 2021
I am a bottom-line person and Brandon was direct and...
I am a bottom-line person and Brandon was direct and efficient in providing me the information I needed to make the decision to buy my new BMW. His follow-through on all aspects of this transaction impressed me. Also, Zach Forister was amazing in my walk-through on how to operate my new car. VERY VERY pleased!
Jul 19, 2021
Brandon was great. Very responsive and worked with me to...
Brandon was great. Very responsive and worked with me to find exactly what I needed. He understood that with a new baby at home, my schedule would be a little weird and did everything in his power to make the transaction smooth. Couldn't be happier.
Jul 19, 2021
Can I rate Brandon even higher? This is my family's 3rd...
Can I rate Brandon even higher? This is my family's 3rd car that we have purchased from Brandon and this dealer. Brandon is top notch in his knowledge of BMW and he listens to your exact needs. He matches a perfect car- this last car I purchased was my dream car sold to me by the dream sales associate! You are in great hands with Brandon!
Jul 16, 2021
I received great customer service from Brandon Giganti....
I received great customer service from Brandon Giganti. He was extremely helpful throughout the entire car buying process. I would definitely recommend him if you are looking for a new BMW, I love my car!!
Jul 15, 2021
Great buying experience! Brandon Giganti was great to...
Great buying experience! Brandon Giganti was great to work with Very knowledgeable and easy to work with !! I know where I will buy my next vehicle! West County BMW!!
Craig Suntrup
Owner
Jul 19, 2021
Veronica is the best. Everything went smooth and fast....
Veronica is the best. Everything went smooth and fast. Best experience I ever had buying a car. Recommending everyone go see her. Excellent job Veronica!! Thank You!!
Jul 12, 2021
From the moment I walked in, I was comfortable. Dave...
From the moment I walked in, I was comfortable. Dave Ware, amazing - he greeted me with a kind, relaxed, no pressure style. Stellar customer service!
Jul 09, 2021
In the last 3 years, I've leased 2 BMW's from Brandon...
In the last 3 years, I've leased 2 BMW's from Brandon Giganti at BMW of West St. Louis. Both experiences with him were exceptional. It's a rare thing when you can go to a car dealership without any anxiety or the feeling that you're being taken advantage of. Both times, he made the process effortless and gave me a very fair price without all the haggling and deception. The first time, I ordered a 430xi from the factory, and he did a great job tracking the progress and keeping me updated. The second time, which was just this week, I found the X3 that I wanted in stock. It's so amazing to be able to go in and get a car without having to spend your entire day in an exhausting, nerve wracking process. Turning in my previous lease was a breeze, and then the lease signing process with Bob Whay was a smooth and painless as well, free from pressuring you into buying a bunch of options. Of course the add-on options are offered, but without the aggressive sales push. The whole BMW of West St. Louis experience has been exceptional. Altogether, The dealership's service is outstanding as well, and my favorite part is the option of a loaner with pickup and dropoff of my car. That puts this dealership over the top, and I love telling my friends about that amazing bonus. For someone that has very little spare time, that level of service is huge. I've now leased 3 BMW's from them over the past 6 years, and from start to finish I have been thrilled. It's also a rare thing when you feel comfortable recommending a dealership to a good friend. I've done that multiple times without any reservations, and one friend that actually ended going there had the same fantastic experience as well. As long as BMW keeps making extraordinary cars, and BMW of West St. Louis keeps treating their customers like friends, I'll be a customer for life.
Jul 08, 2021
We came from Springfield mo to go to a wedding on a...
We came from Springfield mo to go to a wedding on a Sunday. We decided to look at new cars on our way the day before. We pulled in and Dzevad was walking across the lot and ask if he could help. Very professional and polite and not pushy.He made a wonderful experience of buying my new BMW!
Jul 03, 2021
Craig Suntrup and his staff worked with us to make this...
Craig Suntrup and his staff worked with us to make this one of the most enjoyable car buying experiences we've had.
Rami Ramadan
Client Advisor
Jul 23, 2021
Thanks you guys for outstanding and friendly service....
Thanks you guys for outstanding and friendly service. Josh thank you for making the process of finding the right BMW an easy experience. Thanks again
Jul 20, 2021
Amazing experience working with Rami and the rest of the...
Amazing experience working with Rami and the rest of the team for my 2021 X5! Would highly recommend working with him if you are in the market for a BMW!
Jul 02, 2021
Rami was great he 100% helped me through everything. It...
Rami was great he 100% helped me through everything. It was my first time buying a car on my own and he made it an awesome experience.
Jun 29, 2021
Excellent buying experience. Rami Ramadan made the whole...
Excellent buying experience. Rami Ramadan made the whole process seamless and handled everything with the utmost professionalism and expertise.
Jun 22, 2021
Rami was patient, professional and knowledgeable during...
Rami was patient, professional and knowledgeable during this entire process. He was great to work with.
Jeff Daniels
Service Advisor
Jul 02, 2021
Purchased many cars through this dealer. The team now is...
Purchased many cars through this dealer. The team now is by far the best. Brandon for sales is always on point. Jeff is service is great as well.
Jul 01, 2021
Jeff Daniels assisted me and was fantastic. Great...
Jeff Daniels assisted me and was fantastic. Great communication & service
Jun 24, 2021
Jeff was very easy to work with and always kept me...
Jeff was very easy to work with and always kept me updated on my car! He worked with BMW to get all items covered under warranty! Thanks again Jeff!
Jun 17, 2021
I was very pleased with the sale and service that Adam...
I was very pleased with the sale and service that Adam provided us in the selection and purchase of our X5. We have worked with Adam on past purchases and he has always given us excellent friendly customer service.
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
Jeff Boyd
Business Manager
Jul 15, 2021
Great buying experience! Brandon Giganti was great to...
Great buying experience! Brandon Giganti was great to work with Very knowledgeable and easy to work with !! I know where I will buy my next vehicle! West County BMW!!
Jul 11, 2021
Dzevad, Jeff and the team were great to work with,...
Dzevad, Jeff and the team were great to work with, informative, transparent and professional. The overview of the car post sale with the genius was very helpful.
Jul 03, 2021
I found a great vehicle at this dealership and an...
I found a great vehicle at this dealership and an excellent team who worked with me to close the deal without hassle. I would highly recommend visiting this dealership on your next purchase.
Jul 03, 2021
I was instantly greeted once I entered the door, and...
I was instantly greeted once I entered the door, and everyone was so quick to answer my questions. Very knowledgeable dealers! Think they might be my forever car dealership!
Jul 01, 2021
Dzevad Hamzic was great to work with. It was great to...
Dzevad Hamzic was great to work with. It was great to work with such a honest guy and he made it easy to make deal over the phone since there was some distance between us.
Brent Straub
General Sales Manager
Jul 09, 2021
In the last 3 years, I've leased 2 BMW's from Brandon...
In the last 3 years, I've leased 2 BMW's from Brandon Giganti at BMW of West St. Louis. Both experiences with him were exceptional. It's a rare thing when you can go to a car dealership without any anxiety or the feeling that you're being taken advantage of. Both times, he made the process effortless and gave me a very fair price without all the haggling and deception. The first time, I ordered a 430xi from the factory, and he did a great job tracking the progress and keeping me updated. The second time, which was just this week, I found the X3 that I wanted in stock. It's so amazing to be able to go in and get a car without having to spend your entire day in an exhausting, nerve wracking process. Turning in my previous lease was a breeze, and then the lease signing process with Bob Whay was a smooth and painless as well, free from pressuring you into buying a bunch of options. Of course the add-on options are offered, but without the aggressive sales push. The whole BMW of West St. Louis experience has been exceptional. Altogether, The dealership's service is outstanding as well, and my favorite part is the option of a loaner with pickup and dropoff of my car. That puts this dealership over the top, and I love telling my friends about that amazing bonus. For someone that has very little spare time, that level of service is huge. I've now leased 3 BMW's from them over the past 6 years, and from start to finish I have been thrilled. It's also a rare thing when you feel comfortable recommending a dealership to a good friend. I've done that multiple times without any reservations, and one friend that actually ended going there had the same fantastic experience as well. As long as BMW keeps making extraordinary cars, and BMW of West St. Louis keeps treating their customers like friends, I'll be a customer for life.
Jul 07, 2021
Josh delivered what everyone else promised! A great...
Josh delivered what everyone else promised! A great experience from start to finish and he made it fun!! If you want a BMW go see Josh and BMW of West St. Louis!
Jun 13, 2021
Bought my first BMW, a new X3. Veronica Tran was...
Bought my first BMW, a new X3. Veronica Tran was professional and responsive throughout the process. I’m a totally satisfied customer and would gladly refer business to Veronica if the opportunity arises. Thanks!!!
Jun 09, 2021
I purchased my vehicle in October of 2020. I decided not...
I purchased my vehicle in October of 2020. I decided not to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the service from this dealership...once again. Disappointment #1 It started with the lack of communication from my salesman. We had an agreed upon a day and time to pick up my car. The day of nothing....CRICKETS!. He did not return my call until 6:00 pm the night I was supposed to pick up only to tell me there has been a recall and now I won't get my car until the following week. Disappointment #2 Pick up my car 5 days later was told everything was completed. YAY! Pick up the car and as I am driving home I see the odometer with a lot more miles than was on it just days prior. So, I quickly call my husband and ask him to get out our paperwork... am I losing my mind here? Nope! The car had 1,100 more miles put on it in the last few days that it had been supposedly, "in the shop across the street." Hmmm...how does that happen? My next call was to Brent Straube to ask him how this happened when my car has been sitting in the shop? One would think his response would have been, "I have no idea, I'm so sorry let me look into this." Again, Nope! Instead, he very sternly changed his tone of voice and said he didn't know and basically said are you kidding me? To me an extra 1,100 miles put on a car that I had already signed the paperwork for and is in my name now should not been driven for the last 5 days for someone to rack up any additional miles. Brent was not nice and very rude he said, "I guess I will rewrite your paperwork." Clearly, he was very put off about this situation and talked to me like a dog. Paperwork was rewritten. They "claim" my salesman wrote down the wrong information on my original paperwork. I test drove the car it only had just turned 19K miles now it had over 20K. Not OK! Disappointment #3 I am now home, remember I picked up my car in the evening.(I live an hour away.) I was VERY clear with my salesman that the car needed to be detailed. He made every promise to me that it would be perfect when I picked up. Pull my car into the garage and start to look it over... I know I should have done this at the dealership but by the time we got everything done and was with the genius to go over all the functions of the car I was ready to go. And there it was...car had not been detailed at the minimum a light vacuum. I could write my name on the dust on the dashboard. This time I did not call Brent or my salesman. I called and asked to speak to the sales manager. Linzie called me back he was very apologetic for the lack of communication, Brent's behavior and now car not detailed. Linzie gave me 2 free oil changes and a full detail service to make up for all of this. He even met me in my hometown to give me my new paperwork. Disappointment #4 Fast forward to today, June 9, 2021. I made an appointment for an oil change and to now get my detail done that was not done back in October. Rick, in service had kept communication with me and called this morning to tell me that "I have 3 guys that tackled your car this morning and the detail was done." YAY! The porter was going to be on his way with my car. Of course, I'm super excited...my car is going to be so clean..CAN'T WAIT to see it. The porter arrives and I immediately notice the car had not been detailed....literally my car was NOT touched on the outside or inside. Not vacuumed, not washed, not ANYTHING! They have now had my car for 2 days over an hour away with more miles and gas used for nothing. When I called Rick of course, he has no idea he "thought" they detailed it? It's been over an hour since I talked to him and someone will call me back...at this point I'm not even confident they changed my oil like they said they did. Please make sure you snap a pic of the miles your car has on it and make sure the car is in the exact condition it should be in before you drive it off the lot. This was my first experience at a "high end dealership" I sure did expect a lot more than what I got! Good Luck!
Jun 08, 2021
Great experience from start to finish! If you are in the...
Great experience from start to finish! If you are in the market for a car, you owe it to yourself to meet Veronica Tran at BMW of West St. Lous. Veronica and the rest of the team were awesome! Special thanks also to Bob Wray who made finalizing the deal and completing the paperwork fast and easy!
Mindy Linn
Service Advisor
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
May 18, 2021
I have never had a bad experience here. From when Dave...
I have never had a bad experience here. From when Dave sold me the car, to my continued maintenance... Most recently working with Mindy and Jeff from the service department! Friendly, knowledgeable, and efficient! They always give me a great car wash as well :)
May 10, 2021
I'm very pleased with BMW of West St. Louis taking care...
I'm very pleased with BMW of West St. Louis taking care of my Alpina, even though I didn't buy it there. Mindy in service is very helpful and professional, has (or gets) answers to my questions, and makes any service process as painless as possible.
May 08, 2021
Great service. I particularly like the video from the...
Great service. I particularly like the video from the technician. That not only showed me exactly what he had done but also added a nice touch personal touch.
May 07, 2021
'first time back here in years - now I question why I...
'first time back here in years - now I question why I ever tried someone else! Thank you to Mindy and the rest of the crew
Dave Ware
Client Advisor
Jul 12, 2021
From the moment I walked in, I was comfortable. Dave...
From the moment I walked in, I was comfortable. Dave Ware, amazing - he greeted me with a kind, relaxed, no pressure style. Stellar customer service!
Jun 24, 2021
Loved the peaceful atmosphere, no over selling pitch...
Loved the peaceful atmosphere, no over selling pitch lines, truly was a stress free environment.
Jun 18, 2021
The best service I've experienced at a dealership! I...
The best service I've experienced at a dealership! I searched for a car for six months and went to many dealerships and never felt as welcome as I did at BMW West St. Louis. Dave Ware was SO incredibly helpful in helping me find the perfect car for my budget and needs. I highly highly highly recommend buying from BMW West St. Louis! Thanks to everyone who assisted me (Dawn and Zack too!!)
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
Jun 03, 2021
Dave Ware and the team at BMW of West St. Louis provided...
Dave Ware and the team at BMW of West St. Louis provided a top-notch vehicle purchase experience. Their attention to detail was unparalleled, going above and beyond in every aspect. Thank you again.
Dawn Discenza
Client Advisor
Jul 24, 2021
My car purchase with Dawn was an amazing experience! Dawn...
My car purchase with Dawn was an amazing experience! Dawn is a wonderful caring woman, and I felt so comfortable during my entire purchase! Thank you so much Dawn! I love my car!!!! Thanks, Nancy
Jul 08, 2021
I just purchased a 2021 330i and got the chance to work...
I just purchased a 2021 330i and got the chance to work with Dawn DiScenza who was so accommodating. I highly recommend her and look forward to working with her again.
Jul 05, 2021
Linzie Foster and his team in sales and finance made my...
Linzie Foster and his team in sales and finance made my last car purchasing experience my best car purchasing experience. Dawn Dicenza IS my salesperson and BMW of West St Louis is my dealership of choice !!! ....hands down great service in every department. a big thank you to Bob in finance for a positive paperwork experience.
Jun 28, 2021
It was my first time buying a car and it was a great...
It was my first time buying a car and it was a great experience. Dawn was the salesperson I worked with and she was great!
Jun 18, 2021
The best service I've experienced at a dealership! I...
The best service I've experienced at a dealership! I searched for a car for six months and went to many dealerships and never felt as welcome as I did at BMW West St. Louis. Dave Ware was SO incredibly helpful in helping me find the perfect car for my budget and needs. I highly highly highly recommend buying from BMW West St. Louis! Thanks to everyone who assisted me (Dawn and Zack too!!)
Tarik Graham
Client Advisor
Jun 27, 2021
Great experience. Engaged and positive staff made the...
Great experience. Engaged and positive staff made the entire process smooth throughout.
Jun 18, 2021
The best service I've experienced at a dealership! I...
The best service I've experienced at a dealership! I searched for a car for six months and went to many dealerships and never felt as welcome as I did at BMW West St. Louis. Dave Ware was SO incredibly helpful in helping me find the perfect car for my budget and needs. I highly highly highly recommend buying from BMW West St. Louis! Thanks to everyone who assisted me (Dawn and Zack too!!)
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
Jun 02, 2021
I had the best car buying experience that I have ever...
I had the best car buying experience that I have ever had. The attention given to me was so good. From sales to finance the experience of working with BMW west county was awesome. Will recommend to anyone in the market for a BMW or any car they might be selling
May 28, 2021
Everyone in the dealership was friendly and made sure the...
Everyone in the dealership was friendly and made sure the process was quick and simple. Veronica is very helpful and made the whole experience very positive.
David Schaedler
Client Advisor
Jul 24, 2021
Everyone was friendly and I appreciated the help with my...
Everyone was friendly and I appreciated the help with my twin boys while I signed paperwork! This will be a great car for our future
Jul 05, 2021
Great customer service, salesman knowledgeable,...
Great customer service, salesman knowledgeable, financing fast 1day in and out with new wheels
Jun 26, 2021
David was amazing! He was quick to respond to my emails....
David was amazing! He was quick to respond to my emails. He made my experience very pleasant. Dave answered all my questions and explained everything thoroughly. My entire interaction with BMW West County team was phenomenal!
Jun 24, 2021
Loved the peaceful atmosphere, no over selling pitch...
Loved the peaceful atmosphere, no over selling pitch lines, truly was a stress free environment.
Jun 23, 2021
David and the entire group were amazing! I drove from...
David and the entire group were amazing! I drove from Des Moines to St. Louis and they made the experience worth the trip. David, Kyle and Bob were all friendly, accommodating and unpretentious. Great people!
Dzevad Hamzic
Client Advisor
Jul 11, 2021
Dzevad, Jeff and the team were great to work with,...
Dzevad, Jeff and the team were great to work with, informative, transparent and professional. The overview of the car post sale with the genius was very helpful.
Jul 08, 2021
We came from Springfield mo to go to a wedding on a...
We came from Springfield mo to go to a wedding on a Sunday. We decided to look at new cars on our way the day before. We pulled in and Dzevad was walking across the lot and ask if he could help. Very professional and polite and not pushy.He made a wonderful experience of buying my new BMW!
Jul 07, 2021
BMW of West St. Louis was great to work with from start...
BMW of West St. Louis was great to work with from start to finish. Dzevad was excellent. Transparent and easy throughout the entire process. As an out of town buyer, they made it effortless and were prepared when I arrived. Would definitely buy from BMW of West St. Louis again and Dzevad would be the first person I called.
Jul 03, 2021
Top notch service. My car purchase had some complexity...
Top notch service. My car purchase had some complexity and they really helped me get it accomplished!
Jul 01, 2021
Dzevad Hamzic was great to work with. It was great to...
Dzevad Hamzic was great to work with. It was great to work with such a honest guy and he made it easy to make deal over the phone since there was some distance between us.
Kyle Ray
Lease End Specialist / Acquisition Manager - Used
Jul 09, 2021
In the last 3 years, I've leased 2 BMW's from Brandon...
In the last 3 years, I've leased 2 BMW's from Brandon Giganti at BMW of West St. Louis. Both experiences with him were exceptional. It's a rare thing when you can go to a car dealership without any anxiety or the feeling that you're being taken advantage of. Both times, he made the process effortless and gave me a very fair price without all the haggling and deception. The first time, I ordered a 430xi from the factory, and he did a great job tracking the progress and keeping me updated. The second time, which was just this week, I found the X3 that I wanted in stock. It's so amazing to be able to go in and get a car without having to spend your entire day in an exhausting, nerve wracking process. Turning in my previous lease was a breeze, and then the lease signing process with Bob Whay was a smooth and painless as well, free from pressuring you into buying a bunch of options. Of course the add-on options are offered, but without the aggressive sales push. The whole BMW of West St. Louis experience has been exceptional. Altogether, The dealership's service is outstanding as well, and my favorite part is the option of a loaner with pickup and dropoff of my car. That puts this dealership over the top, and I love telling my friends about that amazing bonus. For someone that has very little spare time, that level of service is huge. I've now leased 3 BMW's from them over the past 6 years, and from start to finish I have been thrilled. It's also a rare thing when you feel comfortable recommending a dealership to a good friend. I've done that multiple times without any reservations, and one friend that actually ended going there had the same fantastic experience as well. As long as BMW keeps making extraordinary cars, and BMW of West St. Louis keeps treating their customers like friends, I'll be a customer for life.
Jul 03, 2021
Top notch service. My car purchase had some complexity...
Top notch service. My car purchase had some complexity and they really helped me get it accomplished!
Jul 02, 2021
Purchased many cars through this dealer. The team now is...
Purchased many cars through this dealer. The team now is by far the best. Brandon for sales is always on point. Jeff is service is great as well.
Jun 02, 2021
Dzevad was very knowledgeable and the car. He and others...
Dzevad was very knowledgeable and the car. He and others at the dealership were open about sharing information regarding the process of making the deal. Also, everyone was considerate and helpful, never pushy. Very nice experience.
Jun 02, 2021
I had the best car buying experience that I have ever...
I had the best car buying experience that I have ever had. The attention given to me was so good. From sales to finance the experience of working with BMW west county was awesome. Will recommend to anyone in the market for a BMW or any car they might be selling
Bryan Hiles
Service Manager
Jul 09, 2021
In the last 3 years, I've leased 2 BMW's from Brandon...
In the last 3 years, I've leased 2 BMW's from Brandon Giganti at BMW of West St. Louis. Both experiences with him were exceptional. It's a rare thing when you can go to a car dealership without any anxiety or the feeling that you're being taken advantage of. Both times, he made the process effortless and gave me a very fair price without all the haggling and deception. The first time, I ordered a 430xi from the factory, and he did a great job tracking the progress and keeping me updated. The second time, which was just this week, I found the X3 that I wanted in stock. It's so amazing to be able to go in and get a car without having to spend your entire day in an exhausting, nerve wracking process. Turning in my previous lease was a breeze, and then the lease signing process with Bob Whay was a smooth and painless as well, free from pressuring you into buying a bunch of options. Of course the add-on options are offered, but without the aggressive sales push. The whole BMW of West St. Louis experience has been exceptional. Altogether, The dealership's service is outstanding as well, and my favorite part is the option of a loaner with pickup and dropoff of my car. That puts this dealership over the top, and I love telling my friends about that amazing bonus. For someone that has very little spare time, that level of service is huge. I've now leased 3 BMW's from them over the past 6 years, and from start to finish I have been thrilled. It's also a rare thing when you feel comfortable recommending a dealership to a good friend. I've done that multiple times without any reservations, and one friend that actually ended going there had the same fantastic experience as well. As long as BMW keeps making extraordinary cars, and BMW of West St. Louis keeps treating their customers like friends, I'll be a customer for life.
Jun 17, 2021
I was very pleased with the sale and service that Adam...
I was very pleased with the sale and service that Adam provided us in the selection and purchase of our X5. We have worked with Adam on past purchases and he has always given us excellent friendly customer service.
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
May 08, 2021
Great service. I particularly like the video from the...
Great service. I particularly like the video from the technician. That not only showed me exactly what he had done but also added a nice touch personal touch.
May 07, 2021
Mindy is the best. She spent a lot of time dealing with...
Mindy is the best. She spent a lot of time dealing with my extended warranty company to try and get me the best deal possible
Zachary Boersig
Client advisor
Jul 16, 2021
I received great customer service from Brandon Giganti....
I received great customer service from Brandon Giganti. He was extremely helpful throughout the entire car buying process. I would definitely recommend him if you are looking for a new BMW, I love my car!!
Jun 29, 2021
Thank you Veronica for all your help! And Lindsey and...
Thank you Veronica for all your help! And Lindsey and Zach and etc for all the patience with me. So glad I went to you guys for my car buying need!
Jun 24, 2021
I can’t recommend this dealership enough. I had a great...
I can’t recommend this dealership enough. I had a great experience from the minute I walked through the front door until the time that I took delivery of my new X5 24 hours later. I brought my 11 year old son with me and from the beginning, Zach B. on the sales team engaged with both of us. My son loved being included and treated like he was an important part of the process. I was honestly shocked at the straightforward approach they took with the purchase price and the trade in value they offered. I was so happy to not have to go back and forth and get upset about being yanked around. After the great process on the sales side, I was thoroughly impressed with the attention to detail that Zach F. took in walking through all of the features and functionality available on my new X5. He has probably gone through this process hundreds of times but he took his time and made me feel valued as a customer. He didn’t take shortcuts and gloss over things, especially when he learned that this was my first purchase of this brand. Zach was extremely knowledgeable about the product and obviously took great pride in his role. It was evident in how he approached the setup and delivery of my new vehicle. I have purchased a few luxury cars over the years and by far, this was the best experience from top to bottom. A family dealership that treats you like family, what a nice change of pace from other luxury dealerships in the area.
Jun 14, 2021
Great service… the fact that my kids were looked after...
Great service… the fact that my kids were looked after while I signed papers is huge!! Thanks and we will recommend to friends and family
Jun 06, 2021
We so enjoyed our visit with Dzevad! He is so personal...
We so enjoyed our visit with Dzevad! He is so personal able, kind, respectable and fun to talk to! We would buy another car with him! He's a great representation of the company and his family. Also his co-colleague Zach was awesome as well! They tagged teamed one another.. loved the interaction
Zack Forister
BMW Genius
Jul 22, 2021
I would like to thank Veronica Tran for being a...
I would like to thank Veronica Tran for being a hardworking salesperson and for finding me a car I love. She has a ton of energy and was excellent on all follow up details. I would also like to mention Zach Forister for his help. BMW West St. Louis was a great experience and I strongly recommend anyone considering buying a BMW to stop by and visit Craig and his team.
Jul 22, 2021
I am a bottom-line person and Brandon was direct and...
I am a bottom-line person and Brandon was direct and efficient in providing me the information I needed to make the decision to buy my new BMW. His follow-through on all aspects of this transaction impressed me. Also, Zach Forister was amazing in my walk-through on how to operate my new car. VERY VERY pleased!
Jul 21, 2021
Thanks Josh Dworman in sales and Zack Forister for the...
Thanks Josh Dworman in sales and Zack Forister for the best buying experience ever. Very happy with our purchase & the dealer and will definitely come back again.
Jul 16, 2021
I received great customer service from Brandon Giganti....
I received great customer service from Brandon Giganti. He was extremely helpful throughout the entire car buying process. I would definitely recommend him if you are looking for a new BMW, I love my car!!
Jul 13, 2021
Brandon was great to work with. He listened to what we...
Brandon was great to work with. He listened to what we wanted and showed us the perfect BMW. He is very knowledgeable of all the cars.
Brandon Rea
Social Media
Jun 05, 2021
Veronica Tran and staff was great to work with! Very...
Veronica Tran and staff was great to work with! Very friendly, Helpful and Professional. I would recommend them to anyone looking to buy a vehicle.
May 16, 2021
Confident service specialists and can do attitude! On...
Confident service specialists and can do attitude! On time updates and great loaner car policy. Keep the car inside your f it’s requested while space available.
Mar 24, 2021
Great experience! First time purchasing out of town....
Great experience! First time purchasing out of town. Dzevad was very helpful and professional. We drove down from Omaha, NE with our trade and completed the deal in two hours.
Sep 23, 2020
Everyone I met was very outgoing. There was no...
Everyone I met was very outgoing. There was no pressure/rush for a sale. There was an extended wait to see the finance folks but everything worked out. Tarik did a great job in taking care of things. I would recommend them to anyone looking for a BMW.
Mar 08, 2020
Brandon Giganti was my sales professional. He made my...
Brandon Giganti was my sales professional. He made my car buying experience fun, fast, and easy. BMW of West St Louis is the best place to buy a new bmw in the St. Louis area. This was the 2nd car I purchased from Brandon and plan on coming back for any future purchases.
Josh Dworman
Client Advisor
Jul 24, 2021
Everyone was friendly and I appreciated the help with my...
Everyone was friendly and I appreciated the help with my twin boys while I signed paperwork! This will be a great car for our future
Jul 23, 2021
Thanks you guys for outstanding and friendly service....
Thanks you guys for outstanding and friendly service. Josh thank you for making the process of finding the right BMW an easy experience. Thanks again
Jul 21, 2021
Thanks Josh Dworman in sales and Zack Forister for the...
Thanks Josh Dworman in sales and Zack Forister for the best buying experience ever. Very happy with our purchase & the dealer and will definitely come back again.
Jul 21, 2021
Very nice and very helpful. Very kind staff! I went in...
Very nice and very helpful. Very kind staff! I went in knowing what I want and all the staff worked hard to get me in my dream car! Great experience!
Jul 13, 2021
Josh was so kind and wonderful to work with during the...
Josh was so kind and wonderful to work with during the purchase of our new car. Zack was patient and helped me learn all of the features of my car.
Rick Thayer
Service Advisor
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
Jun 09, 2021
I purchased my vehicle in October of 2020. I decided not...
I purchased my vehicle in October of 2020. I decided not to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the service from this dealership...once again. Disappointment #1 It started with the lack of communication from my salesman. We had an agreed upon a day and time to pick up my car. The day of nothing....CRICKETS!. He did not return my call until 6:00 pm the night I was supposed to pick up only to tell me there has been a recall and now I won't get my car until the following week. Disappointment #2 Pick up my car 5 days later was told everything was completed. YAY! Pick up the car and as I am driving home I see the odometer with a lot more miles than was on it just days prior. So, I quickly call my husband and ask him to get out our paperwork... am I losing my mind here? Nope! The car had 1,100 more miles put on it in the last few days that it had been supposedly, "in the shop across the street." Hmmm...how does that happen? My next call was to Brent Straube to ask him how this happened when my car has been sitting in the shop? One would think his response would have been, "I have no idea, I'm so sorry let me look into this." Again, Nope! Instead, he very sternly changed his tone of voice and said he didn't know and basically said are you kidding me? To me an extra 1,100 miles put on a car that I had already signed the paperwork for and is in my name now should not been driven for the last 5 days for someone to rack up any additional miles. Brent was not nice and very rude he said, "I guess I will rewrite your paperwork." Clearly, he was very put off about this situation and talked to me like a dog. Paperwork was rewritten. They "claim" my salesman wrote down the wrong information on my original paperwork. I test drove the car it only had just turned 19K miles now it had over 20K. Not OK! Disappointment #3 I am now home, remember I picked up my car in the evening.(I live an hour away.) I was VERY clear with my salesman that the car needed to be detailed. He made every promise to me that it would be perfect when I picked up. Pull my car into the garage and start to look it over... I know I should have done this at the dealership but by the time we got everything done and was with the genius to go over all the functions of the car I was ready to go. And there it was...car had not been detailed at the minimum a light vacuum. I could write my name on the dust on the dashboard. This time I did not call Brent or my salesman. I called and asked to speak to the sales manager. Linzie called me back he was very apologetic for the lack of communication, Brent's behavior and now car not detailed. Linzie gave me 2 free oil changes and a full detail service to make up for all of this. He even met me in my hometown to give me my new paperwork. Disappointment #4 Fast forward to today, June 9, 2021. I made an appointment for an oil change and to now get my detail done that was not done back in October. Rick, in service had kept communication with me and called this morning to tell me that "I have 3 guys that tackled your car this morning and the detail was done." YAY! The porter was going to be on his way with my car. Of course, I'm super excited...my car is going to be so clean..CAN'T WAIT to see it. The porter arrives and I immediately notice the car had not been detailed....literally my car was NOT touched on the outside or inside. Not vacuumed, not washed, not ANYTHING! They have now had my car for 2 days over an hour away with more miles and gas used for nothing. When I called Rick of course, he has no idea he "thought" they detailed it? It's been over an hour since I talked to him and someone will call me back...at this point I'm not even confident they changed my oil like they said they did. Please make sure you snap a pic of the miles your car has on it and make sure the car is in the exact condition it should be in before you drive it off the lot. This was my first experience at a "high end dealership" I sure did expect a lot more than what I got! Good Luck!
Jun 03, 2021
We are very satisfied with our buying experience from BMW...
We are very satisfied with our buying experience from BMW of West xx. Louis. We were greeted at the door and immediately helped by a sales person. Dzevad Hamitic was knowledgeable and personable. Be sure to ask for Dzevad when you’re ready to buy a car at BMW of West xx. Louis .
May 24, 2021
First time owning a BMW and first time in for a scheduled...
First time owning a BMW and first time in for a scheduled service and wasn’t sure what to expect. I was very pleased with how the whole process worked with making appointment online and letting them know I was going to wait. Our Service Advisor, Rick, helped me understand what I should expect during my visit and approximately how long it should take. I was getting an oil change and check up. I did ask if while the car was there is they could hard attach my battery maintainer cable under the hood. The Tech, Joel did a very nice job installing and attaching the wiring for that request. Very much appreciated!
Chris Bohr
Service Advisor
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
Elizabeth Suntrup
Marketing
Jun 16, 2021
Another 5 star experience at BMW of West St. Louis.......
Another 5 star experience at BMW of West St. Louis.... Thanks Chris Bohr and Mindy Linn! The entire staff had positive energy. Excellent service! Thank you
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636-227-5454
Call Now14417 Manchester Rd. • Manchester, MO 63011
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Sales: Closed
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