Customer Testimonials

 

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Google Jan 19, 2022

Josh Dworman was a joy to work with!

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DealerRater Jan 18, 2022

Josh Dworman made the car buying experience wonderful. We would highly recommend Josh and BMW of West St Louis It was also nice that Mr Suntrup came over and introduced himself and spend time with us.

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Google Jan 16, 2022

Always a great experience at BMW West St. Louis! Veronica Tran went above and beyond our expectations! Highly recommend seeing her for any of your future vehicle needs.

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DealerRater Jan 16, 2022

Got our last 3 vehicles from BMW West County. Always a quick and easy, no hassle experience! Veronica Tran went above and beyond our expectations! Highly recommend contacting her for any future vehicle needs.

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Google Jan 16, 2022

Recently visited for servicing. Mindy was fast and very helpful. Technicians did a great job, too. Thanks again.

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DealerRater Jan 15, 2022

Thanks Vironica for helping me get my BMW x4 I really like my new car if you looking for a new ride go see VERONICA at West BMW I promise you will love her thanks 😊 again love

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DealerRater Jan 14, 2022

A great experience! Dzevad Hamzic really helped make our car buying easy! Bob Whay & Zach Forister went up and beyond!

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DealerRater Jan 14, 2022

Brandon was great! Helped with questions, as this was my first BMW. Super friendly, helpful. The entire team was great to work with and made you feel comfortable the entire time. Great experience, will definitely refer people over here!

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DealerRater Jan 14, 2022

Josh Dworman was awesome, i had a wonderful experience and a great car worth waiting for. He was very helpful and made the process very easy, he kept me updated on my order and did all he can to expedite the process. Thanks Josh. (Wissam).

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DealerRater Jan 14, 2022

Working with Dzevad Hamzic was a wonderful experience. He made the process swift and painless. I will definitely reach out to Dzevad when I’m ready to purchase my next BMW.

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DealerRater Jan 13, 2022

Wow, truly an amazing experience. From the second I walked in to when I walked out I felt comfortable and welcomed. I spoke with Veronica Tran on the phone prior to my arrival relative to a 5 series I was interested in. She checked on the car and informed me it was in the shop. She contacted me once it was done and when I arrived to the dealership it was outside waiting for me! Veronica was very well versed in the bmw car line and answered all my questions. She explained all the features of the car and how the ...

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DealerRater Jan 13, 2022

Great dealership to work with. Highly recommend you go BMW shopping here. Dawn DiScenza is an outstanding salesperson.

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DealerRater Jan 12, 2022

Josh was very helpful and knowledgeable about the vehicle. He made the car buying process swift and smooth! The entire team really worked to get me the best deal possible. Would definitely recommend!

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DealerRater Jan 11, 2022

As a senior citizen I have purchased many cars in the past. Tarik Graham is the very best by far !!

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Google Jan 11, 2022

Great experience! I purchased a used Z4 and Zach Boersig treated us like we were purchasing a brand new car. We will be back soon to purchase a new SUV / SAV and look forward to working with Zach again!

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DealerRater Jan 10, 2022

Josh was EXCELLENT in the purchase of my Z4. Very prompt, knowledgable, and a pleasure to do business with!

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DealerRater Jan 10, 2022

Just bought my first BMW fresh off the showroom floor! The sales rep Tarik made my car buying experience one to remember! I would recommend this particular dealership for its customer service, friendly knowledgeable staff, and quick car buying process. Thanks again Tarik!

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DealerRater Jan 10, 2022

Bob helped my wife & I purchase an X5.....just before the holidays he also helped me with my 4-Series. I'm an ex-banker and all my clients are banks and finance folks so I'm a tough judge. Bob easily explained the documents and additional services. GREAT EXPERIENCE!!!! Thank you Bob. Brian & Heather

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DealerRater Jan 10, 2022

Dave Schaedler helped my wife and I buy an X5. It was a PERFECT experience! The reason I came back to Dave was because he was so easy to work with 4 months ago when I bought myself a 4-Series. It was nice to feel appreciated, respected and with the right amount of follow up while we bounced back and forth between vehicle models. He knows his products, gives honest advice (even when I'm being hard headed) and steered us in the appropriate direction. Plus, he let me drink all their Starbucks and eat all their ice cream! Thanks Dave!!!! ...

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DealerRater Jan 10, 2022

Dawn was absolutely amazing. She helped us sort through available options and even went as far as getting a car from another dealership for us. It took us almost all day to decide and she was absolutely positive and friendly the entire time. Financing with Rami was a breeze as well. He kept us in budget and made sure we knew all our information and had our car protected. 100% recommend to everyone.

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DealerRater Jan 10, 2022

Second time working Dave and both purchases were smooth and simple. Dave is always responsive and honest. Finalizing the purchase with Bob in Finance was personable and the most pleasant experience compared to other dealerships. When in the market, Dave and West County BMW will get my first look.

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Google Jan 8, 2022

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Google Jan 6, 2022

I live in Cleveland but BMW of West St Louis had the right car at the right price. Tarik Graham was my advisor, and he was terrific. Very tenacious. He always responded to my questions quickly and accurately. They took my 740i in trade off-lease, so I drove to Manchester to turn it in and pick up my 750i. I was amazed at how much business this dealership was doing on December 30, even late into the night. The F&I guy, Bob Whay was professional, knowledgable, and quick. The whole process took a very short time. Everyone was super ...

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DealerRater Jan 5, 2022

Thank You Josh for locating and delivering my family our new BMW. Thank You for your professionalism and promptly answering my questions!! Your professionalism is why I keep coming back!! Maria C.

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Google Jan 5, 2022

I had a great experience at BMW of West St. Louis. Everyone was very nice and friendly. Dzevad was my salesperson, he was fantastic! He was very knowledgeable about the vehicles and options. He made the whole buying process quick and easy!

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DealerRater Jan 5, 2022

Dzevad Hamzic Very hard working young man. He knows his BMW products he will go the extra mile to make sure are satisfied good follow up after sale. RB

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DealerRater Jan 5, 2022

Amazing Service, Informed Staff, Exceptional Experience I've visited this dealership on multiple occasions, and I won't go anywhere else. There are other BMW dealerships closer to me, but I actually drive 30 Min just to get here because I know I'm in good hands, and I trust the staff to take good care of me. The Sales Team is very polite, but also very knowledgeable about their vehicles. You don't get the sense that they are trying to pull one over on you, or that they are making things up because they don't know. They know ...

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DealerRater Jan 5, 2022

Wonderful dealership! Everyone was so friendly! Dzevad was my sales person and he was fantastic! He was very knowledgeable about the vehicle and options. He made the buying process very easy! I highly recommend BMW of West St. Louis.

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Google Jan 5, 2022

I bought a new Bmw M3 at BMW of West St Louis and I had a great experience. My sales rep Dawn DiScenza was great.

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Google Jan 5, 2022

real class experience at West County BMW with Brandon Giganti. Love the X3 M40i. Thanks again

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Google Jan 5, 2022

I had a wonderful experience and thanks to Tarik Graham !!.I got the car I wanted and thanks to him and the rest of the BMW of West St.Louis, everything went perfect from start placing order to finish.

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Google Jan 4, 2022

Everything about the process of buying a new BMW X3 was excellent at BMW of West St.Louis. Dawn DiScenza helped me find the exact vehicle I wanted. The customer care that she offered was beyond what I would have expected. She kept me up to date as we waited for the vehicle to arrive. I could not have been more pleased with her service and would recommend looking her up if you are looking for a new BMW. Thank you, Dawn for making the process of buying a new vehicle so easy!

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DealerRater Jan 4, 2022

First time customer of BMW West County. Very impressive service and support. Brandon and Rami were a pleasure to work with! Zach is a "genius"!

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DealerRater Jan 3, 2022

Brandon is the consummate, "no-pressure/low-key" professional. He well-represents the buyer because of his uncanny passion and energy/enthusiasm finding ways to "put the deal together", whether that relates to locating the right vehicle for his customer, or working w/ the cooperative management of BMW of West St. Louis to exceed customer expectations. While Brandon's knowledge is vast, he possesses the willingness and ability to obtain the right answers, in the rare instance when he is unfamiliar w/ his customer's inquiry.

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Google Dec 31, 2021

Just purchased my 4th car from BMW West County! Great experience, price, and service from the dealership and especially Brandon Giganti from sales and Bob Wray from finance. I plan on purchasing more cars from Brandon in the future.

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DealerRater Dec 30, 2021

The folks here are wonderful to work with. Zach Boersig, Rami from finance as well as Zach (Genius) were fantastic and answered all my questions and made me feel great about the purchase. Will be back for all my BMW needs.

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DealerRater Dec 30, 2021

Veronica was very straightforward to work with and honest. I felt like i got a fair deal for both sides. I will buy from her again.

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DealerRater Dec 29, 2021

Fantastic service and smooth transaction. Would definitely buy from them again. We love our BMW M850i.

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Google Dec 29, 2021

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DealerRater Dec 28, 2021

Returning customer to BMW of West St Louis and this was the first time working with David Schaedler. He was a pleasure to work with. Listened to our requirements of what we wanted in a new vehicle and then worked through the order process with us to make sure we could get our new build by the date we wanted. David kept us in the loop the whole time and was very responsive to our texts and email questions. Great salesman to work with and made our new vehicle delivery easy.

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DealerRater Dec 28, 2021

Very friendly staff! Easy to work with and answered all of my questions with correct and up to date info.

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Google Dec 23, 2021

Great service. It was a pleasure to work with Dawn DiScenza & David Schaedler.

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Google Dec 22, 2021

i want to thank everyone in the services department, especially Morgan Shoemaker of staying the top of concerns thank you Morgan

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DealerRater Dec 21, 2021

Just Bought my first BMW 328i Xdrive and was treated excellent by VERONICA TRAN and DAVID SCHAEDLER stepped up and made sure I was taken care of when Veronica was on bed rest , Veronica called and text me from bed rest also. while i waited for a windshield took a little while but they also saw a few things on a used car that they did not have to fix but did and i was amazed that they went above what iI would expect on a used car. I was never pressured and Rami in financing never tried to up-sale ...

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DealerRater Dec 20, 2021

Had a fantastic time buying a car for my 16 year old son. Veronica is top notch! She knows how to make the customer experience pleasurable and fun. I will definitely be back to buy from her.

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Google Dec 20, 2021

My overall buying experience couldn't have been better. Brandon Giganti was knowledgeable, thorough and his follow up was timely, effective and convenient. I would definitely recommend BMW of West St Louis and when you are there.. ask for Brandon.

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DealerRater Dec 20, 2021

Great service and communication! I will definitely be back for my next new car. Thanks!

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Google Dec 20, 2021

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Google Dec 19, 2021

Just Bought my first BMW 328i Xdrive and was treated excellent by Veronica and David stepped up and made sure I was taken care of when Veronica was on bed rest , Veronica called and text me from bed rest also. while i waited for a windshield took a little while but they also saw a few things on a used car that they did not have to fix but did and i was amazed that they went above what iI would expect on a used car. I was never pressured and Rami in financing never tried to up-sale a warranty. ...

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Cars Dec 19, 2021

Just Bought my first BMW 328i Xdrive and was treated excellent by Veronica and David stepped up and made sure I was taken care of when Veronica was on bed rest , Veronica called and text me from bed rest also. while i waited for a windshield took a little while but they also saw a few things on a used car that they did not have to fix but did and i was amazed that they went above what iI would expect on a used car. I was never pressured and Rami in financing never tried to up-sale a warranty. ...

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DealerRater Dec 19, 2021

Had a great experience at bmw of west stlouis, Veronica tran was really awesome! She answered all my questions and made everything go smooth and simple.

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DealerRater Dec 19, 2021

Just Bought my first BMW 328i Xdrive and was treated excellent by Veronica and David stepped up and made sure I was taken care of when Veronica was on bed rest , Veronica called and text me from bed rest also. while i waited for a windshield took a little while but they also saw a few things on a used car that they did not have to fix but did and i was amazed that they went above what iI would expect on a used car. I was never pressured and Rami in financing never tried to up-sale a warranty. ...

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DealerRater Dec 19, 2021

We have always had amazing service at this dealership. The staff, owner, facility, all top notch.

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Google Dec 19, 2021

Brandon Giganti did a great job. He got us in and out. Everything was great.

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DealerRater Dec 18, 2021

.Zach did a wonderful job with delivery! He and Dzevad made a great team. They were positive, enthusiastic, knowledgeable, and helpful. A great experience with an impressive car!

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Google Dec 18, 2021

Timely and efficient service. Emilia was friendly, kind and knowledgeable and gave great advise about service. Overall good service.

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DealerRater Dec 18, 2021

Excellent experience helped me pick out my dream 3 series. It was my first car purchase. And Tarik was amazing with his assistant Chad

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Google Dec 17, 2021

Brandon Giganti was a huge help in making sure I left fully satisfied with my new Car! He's by far one of the best salesman I've worked with! Craig Suntrup is very humble and it was great meeting him and his outstanding team! Thanks a million Brandon Giganti! Keep up the great work!

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DealerRater Dec 17, 2021

Dave Ware was great to work with! Top notch dealership with a great sales team!

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Google Dec 16, 2021

Their service department is awesome. They always get you in and out without hassle. I wish other dealers were as efficient and accommodating. 5 stars for sure!

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DealerRater Dec 16, 2021

Veronica was a pleasure to work with, always keeping me informed throughout the production of my vehicle. She made everything extremely easy and I highly recommend her for anyone looking to purchase a BMW. I'd also like to give a shout-out to Zach F., the genius who helped explain the features of my new car. He was courteous and thorough in everything he covered.

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DealerRater Dec 16, 2021

Brandon Giganti is the best salesman I've worked with by far! Excellent customer service! Great to talk to and very knowledgeable! Thank you for all your help! The dealership is very nice also! You'll feel at home at BMW of west St. Louis!

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DealerRater Dec 16, 2021

Veronica was extremely communicative and helpful--especially buying a vehicle out of state. We had a great experience and would work with her again!

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Google Dec 16, 2021

This beautiful X3 is the second car I purchased from BMW of West St. Louis (my first was an X2 that I loved). Veronica helped me the very first time I visited BMW of West St. Louis, and she has been my only sales advisor because I trust her. Veronica treats her clients with respect and kindness, with a real ability to fit the needs of the client to the right car. Always professional, Veronica works very hard to makes sure her clients get the best from BMW of West St. Louis, from the initial purchase or lease to help ...

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DealerRater Dec 15, 2021

This beautiful X3 is the second car I purchased from BMW of West St. Louis (my first was an X2 that I loved). Veronica helped me the very first time I visited BMW of West St. Louis, and she has been my only sales advisor because I trust her. Veronica treats her clients with respect and kindness, with a real ability to fit the needs of the client to the right car. Always professional, Veronica works very hard to makes sure her clients get the best from BMW of West St. Louis, from the initial purchase or lease to help ...

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DealerRater Dec 15, 2021

VERONICIA HELPED MY GET IN MY NEW MERCEDES BENZ WITH NO ISSUES GO HER OUT FOR YOUR NEXT CAR

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DealerRater Dec 15, 2021

Veronica and the entire team was very professional, helpful and a pleasure to work with.

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DealerRater Dec 15, 2021

This was the first time I've worked with David, BMW of West St. Louis and ordering car. David walked me through the process, advised on my selections and I ended up with exactly what I wanted. I'd highly recommend working with David in the future.

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DealerRater Dec 14, 2021

Every experience I’ve had with BMW west St. Louis had been exceptional! I can’t recommend more!

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DealerRater Dec 14, 2021

Veronica Tran from BMW of West St. Louis is amazing & knowledgeable! I knew what I wanted and she had the exact car that I was looking for, down to the model, color & package. We agreed on the price and terms & set up an appointment for the following week. My husband & I drove from Springfield in the morning and arrived at the dealer early afternoon. By 3 p.m., we were driving back home with our brand new BMW. It was hands down the most efficient car purchasing experience for us!

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DealerRater Dec 13, 2021

West County BMW provides first rate service. From the moment we walked in to the moment we drove our new car off the lot, we were impressed with the service and the workers. They listened to our needs and our desires and found a vehicle for us. After that, the finance department made the purchase painless, and the "BMW genius" made learning the ins and outs a breeze. Friendliest car dealership I've ever been too as well.

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DealerRater Dec 13, 2021

Great customer service, Dzevad did an amazing job making sure the transaction went smooth and quick!

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Google Dec 13, 2021

The place and person to go to for your car needs Dzevad did an amazing job by making sure everything went smoothly. Thank you!

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Google Dec 12, 2021

Mindy worked me in even though I showed up for a 7 a.m. appt 1 day early. Work done promptly. Good price. Very happy with service.

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DealerRater Dec 11, 2021

West county BMW is a great place nice people that care and pay attention to your needs,, Jaime farmer is good at what she does, pleasant to talk to … definitely would recommend checking them out before buying .. service dept. Is excellent

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DealerRater Dec 11, 2021

Great experience! Communication was on point and made the out of state purchase very easy.

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Google Dec 11, 2021

Everyone was exceptionally nice an people were relaxed made me feel comfortable Jaimie Farmer was great an Zach an Brandon were very helpful in answering all my questions an concerns before buying ,Rami in finance was the key , he really made me feel relaxed , so nice an friendly, this was a big purchase for me and Rami went over everything an made sure I understood everything; very knowledgeable….. Great place , very clean and employees looked like they enjoyed there job ….

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Google Dec 11, 2021

Great experience. Tarik made the out of state transaction smooth and easy.

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DealerRater Dec 10, 2021

Best customer service, honest and reliable. I put my faith in him and he came through for us to find the best possible car for our 17 yr old daughter.

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Google Dec 10, 2021

Great experience working with Dawn and the Suntrip team!

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Google Dec 10, 2021

Tarik Is very friendly and made our job very easy to finish.

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Google Dec 10, 2021

A great experience. I had to buy a car to replace my daughter's crashed car. Zach was great as well as the funny finance guy (I forget his name). Nothing was high pressure - this is what I loved most. I'll likely come back for another vehicle!

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DealerRater Dec 9, 2021

Brandon G. is awesome! This is my 4th BMW I've purchased from him and I can tell you that he is a true professional. Very well educated on the BMW lineup and his level of customer service is top notch. We've always had an outstanding purchasing experience at BMW of West St. Louis and will continue to use them through the years!

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DealerRater Dec 8, 2021

Purchased an out of state vehicle and David was nice enough to drive it over to a nearby car mechanic for a PPI before I made the decision. Great experience overall!

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DealerRater Dec 8, 2021

Working with him was a great experience, he was patient, straightforward, and added valuable information to our discussion. I bought 2 cars from him, and I'm already looking for the third!

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Google Dec 8, 2021

Everything about my experience was great. The follow up from the owner Craig Suntrup, and service and professionalism of Josh Dworman.

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Google Dec 8, 2021

I want to thank everyone in the service department for you quick attention to the replacement of my wife's BMW windshield. I want to especially thank Mindy Linn for staying on top of our concerns and Jeff Daniels for helping her out. I also want to thank Zack Forister the BMW Genius for his assistance with my phone link up. Thank all of you for your friendly service.

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Google Dec 8, 2021

Dzevad Hamzic was my sales person, bought 2 cars from him, excellent experience!!

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DealerRater Dec 7, 2021

Sales guy was awesome and helpfull. Really friendly. Definitlly will come back and work with the same sales guy. I was there 4 times and each time he was NiCE . Explained different features of the car.

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DealerRater Dec 4, 2021

Zach was super professional, knowledgeable and was able to resolve all our issues. His customer service and patience was outstanding.

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DealerRater Dec 4, 2021

Zach Boersig was very knowledgeable and helpful throughout the process of buying my new BMW. He’s an intelligent and personable salesman. He went above and beyond to make my experience not only streamlined but rather enjoyable. Highly recommend his services.

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DealerRater Dec 4, 2021

Josh was very knowledgeable helpful and awesome love my new X3 and he made my purchase experience smooth much appreciated

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DealerRater Dec 4, 2021

Really knowledgeable about the car can definitely tell he loves his job awesome experience and very helpful

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DealerRater Dec 3, 2021

This is the third car we've bought from this dealer. Our sales person, Dave Ware, was extremely knowledgeable of the product and helped us orsed the xar we wanted. I will definitely return when I am ready for a another car.

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DealerRater Dec 3, 2021

Good sales team. Friendly folk. Would recommend to anyone if they’re looking to buy a BMW and seek a well rounded experience. Zach is knowledgeable and outgoing, made the buying experience easy and streamlined.

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DealerRater Dec 3, 2021

I shopped around quite a bit, and my experience at this dealership was head and shoulders above the rest. Dave is a class act. I highly recommend him and the dealership.

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DealerRater Dec 2, 2021

I was not really interested in BMW when looking for a new car. I just happened to stop in and Tarik worked with me to acquire the perfect car. He was very personable and made me a very attractive offer on my new X3. He’s very knowledgeable and spent time to answer all my questions about features and functionality. I’ve been back to the dealer a couple of times and everyone is helpful and courteous. A great place to do business.

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DealerRater Dec 2, 2021

Everyone is very friendly and helpful. Zach knows his stuff! The genius appointment was extremely hopeful!

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DealerRater Dec 1, 2021

Josh is great!! He’s a car enthusiast who loves his job and helps his clients! He was patient when we were car shopping, kept me updated on the car delivery journey, sent me pictures and videos of the car and is always available to answer questions, even answered me on his day off!! Zach was very helpful to get us going with the car functions and the idrive, he has it mapped in his head! Overall the process was fun and easy!

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DealerRater Dec 1, 2021

The sales and financial personal where all very helpful. The detail department however did poorly cleaning the inside of the SUV.

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