Customer Testimonials
Rami was great in helping me locate a vehicle that matched my criteria. He was professional and answered all my questions. I would purchase from this dealership in the future.
I took my 2011 328i E93 in to assess a 2 quart oil decrease and Ty checked me in. My first experience at BMW was getting the water pump replaced a couple weeks ago and he also assisted me. Ty is very professional, friendly, and genuinely cares about the customers he serves. He even remembered that he previously assisted me AND that I have plans to go on a road trip in the upcoming weeks. Ty’s customer service is second to none which is exactly why I went back to get my oil leak assessed. Both Mercedes and Audi have treated me very poorly in the past with regards to customer service so it was very refreshing to work with Ty. He walked me through the costs associated with my repairs and was even able to knock a couple of them down which was a first-time experience for me. I explained all of my concerns about the car and he went the extra mile to obtain quotes on them as well as give me his personal suggestion on how to proceed. There was some confusion, perhaps on my end, regarding the cost for one of the repairs, though, and it was not exciting to pay almost $1,000 more than I originally thought I would. Discussing costs and adding them up can be difficult on the phone when I’m at work. I’m not sure if this is SOP for BMW, but I would have liked an itemized breakdown of the costs pursuant to a work order prior to receiving service. I simply didn’t ask for one. The customer service I receive at BMW of West St. Louis is second to none. Having said that, I will probably take my BMW to another repair shop that specializes in BMWs. There is about a $50 difference in hourly labor costs that just makes more financial sense for me. I called one of those shops and discussed my repairs with them and was quoted around $350 less than what I paid in total with BMW, even with the discounts that Ty provided. The reason I chose to take it to BMW was because it was close to my work and I needed assurance that my car would be completed before a 2,000 mile trip I’m going on shortly. On another note, the woman who helped me pay my repair bill and get my keys back was very pleasant to talk and work with on both occasions I had my car serviced. My apologies that I did not get her name.
Our dedicated salesperson was always responsive, kind, and tried to accommodate our needs. There was no excessive or uncomfortable pressure that might be typically related to Auto sales.
Recently went through the build process and ultimately purchase of a new BMW for European Delivery. While I have not left the states for the trip to Germany yet (about a week away, 9/29), the experience that I've had at BMW of West St. Louis thus far has been excellent. From the client/sales advisor, Brandon Giganti, to the business/sales manager, Bob Whay, everyone was very nice, helpful and kept me informed about the vehicle and any necessary steps I needed to take as the ED date neared. Additionally, I have an appreciation for the amount of work that goes into the European Delivery experience, including finding an allocation, submitting an initial order, submitting the final European Delivery purchase order and all other related paperwork necessary to finalize the trip and car purchase. Despite this greater effort (and likely lesser immediate return to the dealer and its employees), Brandon, Bob, and everyone else that I worked with throughout this process ensured that any questions I had were answered timely and kept me apprised of the status of the car purchase - thanks so much for making the experience thus far excellent. Looking forward to the upcoming trip and ultimately taking re-delivery of the car in the US at BMW of West St. Louis, and have every intention to utilize this dealership for any routine or warranty-related maintenance on the car for the duration of my ownership.
Recently went through the build process and ultimately purchase of a new BMW for European Delivery. While I have not left the states for the trip to Germany yet (about a week away, 9/29), the experience that I've had at BMW of West St. Louis thus far has been excellent. From the client/sales advisor, Brandon Giganti, to the business/sales manager, Bob Whay, everyone was very nice, helpful and kept me informed about the vehicle and any necessary steps I needed to take as the ED date neared. Additionally, I have an appreciation for the amount of work that goes into the European Delivery experience, including finding an allocation, submitting an initial order, submitting the final European Delivery purchase order and all other related paperwork necessary to finalize the trip and car purchase. Despite this greater effort (and likely lesser immediate return to the dealer and its employees), Brandon, Bob, and everyone else that I worked with throughout this process ensured that any questions I had were answered timely and kept me apprised of the status of the car purchase - thanks so much for making the experience thus far excellent. Looking forward to the upcoming trip and ultimately taking re-delivery of the car in the US at BMW of West St. Louis, and have every intention to utilize this dealership for any routine or warranty-related maintenance on the car for the duration of my ownership.
This is my fourth lease with west county Bmw... I find the staff extremely friendly and willing to work with you. They are up front and willing to do what they can to get the car you want
The entire car shopping experience from the moment we walked into this dealership to the moment we purchased our car was fantastic. Brandon was with us every step of the way, Fast to respond to questions or concerns and everyone we encountered went above and beyond.
Adam and team at BMW WEST IN ST LOUIS provided the most gracious car shopping experience ever. Adam’s level of professionalism was spot on and synonymous with what you would expect from a luxury car dealership. His ability to quickly put the customer at ease and take the pain and worry out of the car shopping experience is commendable. Adam and team provided EXCEPTIONAL white glove service from beginning of my new car search UNTIL the end and then some. We will be repeat patrons of BMW WEST and look forward to meeting up with Adam and team for our next purchase accordingly.
Veronica Tran is amazing! I would soo recommended her. Love the dealership, they will do anything to help you to get your dream car. They have more options on car. They not pushy like other dealers out there.
Ty and the rest of team are total professionals. Thanks for taking great care of me.
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