Customer Testimonials

 

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DealerRater Sep 26, 2021

Brandon was incredible to work with. The very best car salesman I have ever worked with. He was very knowledgeable, professional, and beyond honest and friendly! Definitely go in and ask for Brandon. He will not disappoint! Top notch!!!

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DealerRater Sep 25, 2021

Had the best experience with Dawn! Loved her energy and how smooth she made the buying process. Bob with finance was also easy to talk to and explained my purchase in detail. Overall, I had a phenomenal experience with BMW of West STL!

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DealerRater Sep 24, 2021

Josh was great from ordering to purchase and made the process seamless and efficient from beginning to end.

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Google Sep 23, 2021

Service advisor (Mindy), sales advisor (Rami), and the whole team at BMW of West St Louis are professional, friendly, thorough and prompt. Excellent and timely communicators as well. Consistently great service all around.

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Google Sep 23, 2021

Great service as always - Thanks to Rick the service advisor and the rest of the team.

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DealerRater Sep 23, 2021

Great car buying experience from out of town. Everything was exactly as promised and the entire transaction was very smooth and easy. It was great dealing with Dave Ware and Tarik Graham!

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DealerRater Sep 23, 2021

Veronica was excellent at getting the deal and paperwork put together quickly. Very friendly yet to the point!

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Google Sep 22, 2021

I had a wonderful experience at BMW of West County! All of the employees are so nice, and they couldn’t do enough for me! Special shout out to Dawn in sales, as well as Chris in service! Thank you very much!

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DealerRater Sep 22, 2021

David went up and beyond my expectations. He was kind and patient with my husband and I. We test drove at least 5 cars before we found the perfect one for us. He never pressured us or made us feel like we are wasting his time. Thank you so much for everything. We will definitely be coming back to do business with him again.

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Google Sep 22, 2021

I had a very pleasant experience at BMW . Veronica is Amazing and she knows her stuff . I must admit I drove a Jaguar F pace for 3 yrs . I truly loved my car and didn’t think anything could top it , until I drove my new BMW x4 . The inside of my BMW is top tier and the outside just keeps turning heads . Please go see Veronica T . at BMW she told me this car was a must have ! I’m so thankful I took her advice . Not to mention she showed me how everything worked on my car and didn’...

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Google Sep 21, 2021

Great car buying experience from out of town! Everything was exactly as promised. Dave Ware and Tarik Graham were great to work with. Everyone there was very kind and helpful. Highly recommend!

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Google Sep 21, 2021

From the beginning everyone made me feel right at home! Dzevad was amazing, professional, friendly, and honest. He made sure the Jeep Cherokee was right for me and it absolutely was! Thank you so much to everyone who helped me through this process! Highly recommend Dzevad!

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Google Sep 21, 2021

Dzevad was great to work with!! If you’re looking for your next vehicle, ask for Dzevad! He’ll treat you like family!

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DealerRater Sep 21, 2021

Veronica Rock on many levels and aspects “ she’s very attentive in your desires and wants in purchasing a BMW” she made my experience worthwhile!!!! Driving a luxury vehicle is every woman’s dream & Veronica most definitely made my experience 1 to remember!!!!! Thanks again Veronica I love my BMW X5 continued blessings always your a big asset to BMW WEST ST LOUIS , BEST CAR ADVISOR if your in the search of a BMW please don’t hesitate to ask for VERONICA she will make your pleasure in looking for a BMW very worthwhile.

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DealerRater Sep 21, 2021

From the very beginning of messaging BMW of West St. Louis to buying the Jeep Cherokee it was a very pleasant experience. Djevad was very friendly and professional. I highly recommend buying from them! Every aspect of this location was phenomenal. I was very nervous about going in because it is definitely a “fancy” place but they make you feel right at home. Thank you again to the entire team for answering the many questions I had! Kaylynn Davis

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Google Sep 21, 2021

David Schaedler was awesome to work with and went out of his way to make sure everything was taken care. He was attentive to our needs and time constraints.

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DealerRater Sep 20, 2021

Dawn was excellent, had the truck out in front waiting on me when I got there and had a deal worked out quickly. The owner and staff are all very friendly. I would definitely do business with them again.

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Google Sep 20, 2021

After being mis treated and taken advantage of from another local BMW dealership we decided to go to BMW West Suntrup. We walked in and met Brandon. For starters, Brandon is literally the best salesman and person I’ve ever dealt with throughout the many cars myself and my family have bought! We just picked up a 2022 BMW X5, 22 X3M Competition, and 22 BMW X7 M50i and had amazing customer service the whole way through! We recommend Brandon and the dealership to everyone!

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DealerRater Sep 20, 2021

We had such a great experience purchasing our Jeep at BMW of West St Louis. Dawn was wonderful and made everything so easy! We got a fantastic deal and absolutely love our Jeep. Love the best price guarantee.

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Google Sep 19, 2021

Dawn was great to work with. She had the truck sitting in front waiting on me when I got there. She made the deal go quick and easy. The owner Craig was very friendly, came over to introduce himself and chat a bit. Very good experience and I would definitely do business with again.

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DealerRater Sep 18, 2021

My experience with Veronica was first class. She is excellent to work with through the entire process, from locating the car to arranging delivery.

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DealerRater Sep 18, 2021

Veronica Tran did a great job following up with my questions and making sure my needs were met before, during, and after the sale.

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Google Sep 17, 2021

I havent owned a BMW for very long, and this was my first time bringing any car to a dealership. I was a little nervous about have my lights being checked, but the stress was unnecessary. Mindy was my advisor and she was amazing the whole process. Communication was constant and easy through text message. There was a small hiccup and Mindy went over and beyond to quickly resolve the issue with no extra charge. Very positive first time experience.

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Google Sep 17, 2021

Josh Dworman will take care of you!

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Google Sep 16, 2021

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DealerRater Sep 16, 2021

Purchased my 2nd new BMW today from BMW of West St. Louis and Brandon. Had the best experience ever buying a new vehicle today. Finance and Sales team made a rapid purchase complete and did everything (including Brandon physically washing the car) above my expectations.

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DealerRater Sep 16, 2021

Veronica Tran was my sales rep. I went on line to ask her if car was still available on Sunday and got a quick response that it was still available. I said I would be there early Monday and bought the car. She maid the transaction so easy. Thanks Veronica Jim Jarzenbeck

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DealerRater Sep 14, 2021

Brandon Giganti was terrific to work with, no pressure and was very helpful when selecting the right car for me. I was surprised by the lack of pressure from the sales team. No games, in and out, what more could I ask for. Thank you.

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Google Sep 14, 2021

Had to take vehicle in for service. Was able to get an appointment the following day. Mindy, my Service Advisor, provided exceptional customer service and my issue was fixed promptly.

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Google Sep 13, 2021

Veronica Trans was a diamond on making our purchase on our BMW X3 happen it was a pleasure having her as our sale representative at BMW West County

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DealerRater Sep 12, 2021

This was a wonderful experience with the BMW establishment especially our wonderful sales lady Veronica she definitely a Diamond and Great sales person two thumbs up

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Google Sep 10, 2021

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Google Sep 9, 2021

Rick, the Service Advisor was very helpful and thorough. The services were excellent.

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DealerRater Sep 9, 2021

Very professional and easy to work with through the process . I would highly recommend BMW St.Louis to anyone interested in purchasing a new or used BMW.

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DealerRater Sep 8, 2021

David was truly a pleasure to work with! I love buying cars and it's rare to find an educated and humble professional to guide you throughout the entire process. Already referred friends to him! Brian T.

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DealerRater Sep 7, 2021

I cannot say enough PHENOMENAL things about working with Dawn Discenza at BMW of West St. Louis. She is THE best ~ go to her for all your BMW needs as she is not only thorough but knowledgeable and super fun!!! Buying our BMW was not only easy ~ it was enjoyable!!

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Google Sep 6, 2021

Trading my the car in that I had since I was 18 and purchasing my dream car was a long time coming. Rami (salesman) and Bob (business manager) made this process easier than we could have ever imagined. It truly felt like an honest and fair purchase.

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DealerRater Sep 6, 2021

Dzevad is great , we drove all the way from minnesota and he took great care of us. Very knowledgeable and personable. Overall a very good experience!

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DealerRater Sep 5, 2021

Was in and out of the dealership. No games played. Car was appropriately priced and they were very fair on the trade in or my car

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DealerRater Sep 5, 2021

This is my fourth BMW purchase, the last three have been with Brandon I have always been very pleased with BMW of West county and the Suntrip dealership. I appreciate the great customer service that I have received over the years.

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DealerRater Sep 5, 2021

Josh is a professional and know how to provide excellent customer service. I had a very positive experience at West County BMW of St. Louis

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DealerRater Sep 4, 2021

I just recently bought my Mustang GT through Josh and it was by far the best car buying experience I’ve ever had. Josh was able to hook me up, doing most of the process while I was at work, and my new car was ready waiting for me when I came in. If you’re looking at a new or used car here, I highly recommend asking for Josh!

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DealerRater Sep 3, 2021

Dawn was fantastic in helping her my 81 year old mother with the purchase of her newest car. It was fun and a great experience.

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DealerRater Sep 3, 2021

Veronica is the best! She is the ultimate professional and treated me extremely well! She made is a great car buying experience! Thank you Veronica!

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Google Sep 3, 2021

This is/was my 7th BMW purchase/lease and it was the most efficient and the easiest. From the moment we drove up, we were welcomed. We were greeted immediately and our client advisor Zach stayed with us throughout the process - he was truly a 10/10. Very personable and willing to answer any and all of my questions. He took all of my crazy thoughts and numbers and put them to paper until I decided the best option for my budget with zero pressure. The finance office was a breeze. 1,2,3 done. The processes they have put into place are organized ...

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DealerRater Sep 3, 2021

Walked in + met my adviser, Zach who was efficient, fun, great to work with and answered all of my questions. Walked out with BMW #7. Highly recommend!

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DealerRater Sep 2, 2021

Brandon was so great to deal with! We will always use him from now on. So knowledgeable and available for any questions we had. Highly recommend!

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DealerRater Sep 2, 2021

What a wonderful car buying experience! We received nothing less than excellent service and Josh was awesome!! What other dealership do you meet an owner? Craig was very friendly, as was the entire staff, and very professional! We will definitely be return customers!

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Google Sep 2, 2021

Just bought s used car from BMW os west St. Louis. Veronica Tran was my sales rep. She made buying a used car a very good experience. Went on line Sunday to see if car was still available. Veronica said it was and bought it Monday. Thanhs Veronica for all your help.

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Google Sep 2, 2021

BMW of West St. Louis literally changed my view of buying from a dealership. From my first contact online from Dawn DiScenza to the moment this picture was taken, my car buying experience was truly fantastic! I give this dealership and the entire team my highest recommendation! Tom S

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Google Sep 1, 2021

Dzevad was so helpful during the purchase of our new car. He made the process so easy and the transition from old car to new car totally seamless!

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DealerRater Sep 1, 2021

David was phenomenal. David made the entire process seamless, and was great assistance helping me execute my deal. David through the experience went the extra mile and worked well past close to help secure my vehicle. I would recommend David to anyone interested in purchasing a vehicle.

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DealerRater Sep 1, 2021

Dzevad was great! Super personable and got me in and out quick! I would definitely recommend BMW of West St. Louis! I had a great experience!

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DealerRater Aug 31, 2021

Veronica was very helpful, friendly and outgoing. She made my car buying experience a pleasurable one !! Excellent service even after the purchase of my car...

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DealerRater Aug 31, 2021

The dealership staff were all friendly and the building was clean and updated. I would recommend them. The car I was looking for was there.

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DealerRater Aug 31, 2021

We originally was supposed to work with a different salesman but my husband and myself came about an hour before closing so David end up helping us and we are glad it worked out that way because he was great to work with. He didn’t feel like a car salesman as he didn’t pressure us into getting a car or even trying some of the salesman tricks. We felt so relaxed and at peace throughout the entire process…even when sent back to financing! Thanks David

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DealerRater Aug 30, 2021

Brandon was outstanding from start to finish. He was always available to answer our questions and provided exactly what we wanted at a price we are very happy with. We will look to him first when we are ready again! Kyle was awesome also!

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Google Aug 30, 2021

This is my second X5 from BMW of West STL, everyone on staff is a pleasure to work with. Brandon is not only knowledgeable and helpful but he is not pushy at all. I have recommended this dealership many times already!

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DealerRater Aug 30, 2021

Excellent! The whole experience was not what I expected. They were available to answer all my questions and concerns throughout the process, plus they delivered what they promised.

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Google Aug 29, 2021

Dzevad was excellent! Knowledgeable, responsive and went the extra step to make the deal happen.

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DealerRater Aug 29, 2021

Tariq and the staff were really friendly and helpful and I’m super happy with the deal I got. Not your average car dealership, would highly recommend!

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DealerRater Aug 28, 2021

Rick provided a great service experience! The waiting area is comfortable and the coffee and snacks are appreciated

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DealerRater Aug 28, 2021

Tarik Graham Is amazing to work with! Knowing I was driving in from out of town, he sent a video of the car and the highlights of it so I knew I what I was going to be looking at. He listened to what I wanted and what I could afford. He worked with his team to get me the best deal available and gave me the space I needed to work out my budget. He’s super kind and friendly. The car was cleaned and full of gas when I went for a test drive and Tarik had a ...

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Google Aug 28, 2021

Tarik Graham Is amazing to work with! Knowing I was driving in from out of town, he sent a video of the car and the highlights of it so I knew I what I was going to be looking at. He listened to what I wanted and what I could afford. He worked with his team to get me the best deal available and gave me the space I needed to work out my budget. He’s super kind and friendly. The car was cleaned and full of gas when I went for a test drive and Tarik had a ...

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Google Aug 28, 2021

Tariq is a superb guy and I’m really happy with the deal I got here. The atmosphere is really laid back and everyone was super friendly and helpful. Not your average car dealership, that’s for sure.

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DealerRater Aug 27, 2021

Buying a car from another state can be tough. Josh was simply exceptional making the process simply awesome. Super guy, super friendly and a great dealership... simply awesome. Thanks to Josh and everyone for making it simply the best process I have experiences and yes, the X7 is also AWESOME. I can't remember a time I sent a THANK YOU package to a dealer and sales person but JOSH... YOU deserved it.

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DealerRater Aug 27, 2021

Bob is so wonderful! He took the time to find the best deal for me. He is an absolute delight to work with. He made the buying process run so smoothly.

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DealerRater Aug 27, 2021

Lizzie was very friendly and attentive. He acknowledged me when he first walked in and made me feel welcomed. This was the best dealership experience I’ve encountered.

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Google Aug 27, 2021

The service was amazing and especially Brandon Giganti who helped me get the exact car I wanted and answered all my questions!

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Google Aug 26, 2021

My sales representative, Dzevad Hamzic, was fantastic! He was very friendly, informative, energetic and knowledgeable. He kept me up to date during every step of my application process. It was such a pleasure to work with him.

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DealerRater Aug 26, 2021

I had the best experience purchasing this vehicle from the salesman to sales manager to financial manager. They all were wonderful! Go see them if you are looking to buy a car! They have lots of options!

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Google Aug 25, 2021

Rick Thayer does an outstanding service job! Thanks TS

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Google Aug 25, 2021

Veronica was fantastic! Excellent transaction. Super smooth and a pleasure to work with the team.

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Google Aug 24, 2021

This was my first visit since relocating from the Denver area. Although I was half an hour early, I was greeted cordially by Rick, the intake technician, and given an estimate of time and estimated cost. While waiting in the visitor lounge I was given progress updates through texts. Ultimately, the work was completed ahead of the estimated time. Rick gave me excellent, on point directions for exiting and returning back to my home. Due to the professionalism and friendliness of the staff as well as the quality of the service, BMW of West St. Louis will be my future ...

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Google Aug 24, 2021

Great service. Thanks

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Google Aug 24, 2021

Most pleasant place to do business. I’ve been dealing with Dave Ware, BMW Sales specialist, for the past Five-Years. Dave has gone out of his way to find me quality cars with hassle-free negotiation. Also, kudos to Linzie Foster, the General Manager who has developed a professional team to do business with!

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DealerRater Aug 22, 2021

BMW of West St. Louis is a very professionally run auto dealership. Everyone encountered was extremely friendly, and made purchasing a car a very comfortable and enjoyable experience. I would highly recommend visiting Suntrup BMW of West St. Louis.

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DealerRater Aug 22, 2021

This was our second purchase with Veronica. She is excellent to deal with and the reason we chose BMW of West St. Louis for the second time.

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DealerRater Aug 22, 2021

Everyone at this dealer that we had the pleasure to speak with is awesome. Linzie, Dzevad and Bob were/ are the best. The team made us feel welcomed.There were no hassles and they explained everything! Go see them you won’t be disappointed!

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DealerRater Aug 21, 2021

Great experience! Dawn and Jeff were amazing and very helpful. They made my car buying process stress free and easy. I would definitely recommend them to a family member or friend!

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DealerRater Aug 21, 2021

Josh was a pleasure to work with, he knew the M240 in great detail and knew my Porsche Boxster S as well. Jeff was great to work with in the finance department and Zach walked me through the ins and outs of all the technology and made sure I had mastered the basics before he would let me loose on the street with this great car!

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DealerRater Aug 20, 2021

Definitely recommend!!! Came out & quickly fixed all issues I created trying to setup new phone myself. I had a lot of questions and he listened with a lot of patience!

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DealerRater Aug 20, 2021

My interaction was mainly with David and I really want to know everyone that he is a gem kind of person who helped me in each step and was communicating at each step until my vehicle is delivered to me. Thanks David for your kind support. Best of luck👍

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Google Aug 18, 2021

Great team at this dealership. I have purchased several vehicles across states and this dealership was the best. Josh Dworman was incredibly helpful and made the process smooth and easy. Bob Way , Jaime Farmer and this team is one for sure you should use for a car purchase. Outstanding and my thanks out to all of them !

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Google Aug 17, 2021

I left Plaza BMW frustrated…I expect great service and received great service from BMW of West St. Louis. Thank you Rick!!!

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Google Aug 17, 2021

Rick did a great job! My tire was flat and he was able to get me back on the road as quickly as possible. Highly recommend this BMW service department!

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DealerRater Aug 15, 2021

Amazing experience! Dawn and Jeff were extremely helpful and friendly. Their team made my car buying process easy and hassle free! I would 10/10 recommend.

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DealerRater Aug 15, 2021

Josh was extremely helpful and pleasant. As a new BMW driver, I appreciated all his information. Zach did the best at explaining all the features of any one I have ever dealt with at a dealer. 5 stars!!!

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Google Aug 15, 2021

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DealerRater Aug 15, 2021

Very attentive, friendly, down to earth team. Knowledgeable sales and excellent work on explaining the somewhat complicated technology inside the X5. Give all a thumbs up!

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Google Aug 13, 2021

Rick was very informative, easy to work with, and did a great job.

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DealerRater Aug 12, 2021

Zach was very respectful and answered all my questions . They do not push and I took my time to make decision. Happy to do business with them

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DealerRater Aug 12, 2021

Dzevad was great to work with. He showed me the difference between models and answered my questions. Most importantly if he didn’t know something he was willing to look it up rather than make it up.

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DealerRater Aug 11, 2021

Having now worked with Brandon twice in the past year I can say that there was not a moment I did not feel I was being attended to. Brandon went out of his way to make sure I was making the right decision. Not only did Brandon answer my questions, but he made me aware of circumstances that only benefited me and my well being. In a time where industries are focusing on quality service quickly, Brandon and his team have created an environment in which I was immediately aware that I not only was going to be made aware ...

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Google Aug 10, 2021

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DealerRater Aug 10, 2021

They were very professional, knowledgeable, accommodating. They were very understanding regarding my out-of-state purchase, and helpful along the way. Special thanks to Josh!

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DealerRater Aug 10, 2021

Veronica has an outstanding and detailed knowledge of the vehicles she sells. Her professionalism was vital to efficiently arranging my test drive and getting me through the purchasing process.

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DealerRater Aug 10, 2021

The dealership is fantastic to deal with.but the real stand out is Josh Dworman. He went well above and beyond to make sure I was happy and taken care of. He is a great communicator and really knows the bmw products. I live in CT and would only order a bmw from Josh all the way in St Louis. I highly highly recommend him to my friends and family.

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DealerRater Aug 10, 2021

Veronica and Zach were very professional, polite, and had answers to every question. I felt comfortable with my purchase. resulted in ultimately reaching my expectations.

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Google Aug 10, 2021

Excellent organization and fast service!


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